Every single day we deal with support requests from our reseller community related to common irritations with shared, cpanel/whm based reseller environments.
The most frequent issue?
Blacklisting.
You or your customers cannot send email to your friends @hotmail @aol @comcast, etc. The reason for this is that within these shared environments many customers will forward theirdomain.com email to their hotmail/aol/comcast accounts. As spam traverses to their account and then to their remote mailbox (hotmail/aol/comcast), the IP address of the shared server on our network gets flagged as a relay point for spam. These providers will then block email from the shared server and bounce back messages will result indicating such.
The RO+ account resolves these common blacklisting concerns by segmenting each reseller account into its own private server. From a technical perspective, you the reseller are within a linux server environment with services (web, mail, sql) that no other user is allowed to use. Every piece of email which leaves your services goes out through your very own mail server, with its own IP address and properly configured reverse DNS.
The best part of this design is that what is going on behind the scenes is completely transparent to the reseller customer. We manage the virtual environments and monitor service health on 5 minute intervals to ensure services are operational for each reseller customer’s specific environment. If we find that you might be running a bit low on processing power, or RAM, we’ll bump up your capacity in real time without impacting your environment in any form.
Even better, our RO+ plans reside within our computing cloud, so you can scale up to our cloud packages (up to 32GB of memory if you wish), without a contract, disruption of services, or even a reboot!
More information on these services can be found here: http://networkredux.com/hosting/reseller-optimized
Cheers,
Thomas Brenneke
